Oops, lost something? Notify us in time and follow the steps below to know what to do.
Step-by-step plan
- If you have lost documents or keys, inform the police so they can draw up an official report (PV).
- If you lost your fuel card, contact Total to have the card blocked.
- Inform us by completing the form.
- Mobilitypower will inform you of the next steps or take care of them directly.
Additional information
LOST DOCUMENTS
(Example: registration certificate)
Inform the police
The police will draw up a report
Notify us by completing the form
LOST KEYS
Inform the police
The police will draw up a report
Notify us by completing the form
Contact the dealer to request a new key
LOST FUEL CARD
Contact Total Card Stop at 02 288 33 22 to block your card (keep the card number nearby if possible)
Notify us by completing the form
Request a new fuel card
Mobilitypower will order a replacement fuel card — costs may apply
The new fuel card will be delivered within approximately 2 weeks
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