Report the issue to the provider of your charging card or to Mobilitypower, so the party responsible for the charging cards can follow it up and provide clarification if needed.
Step-by-step plan
- Inform them of the exact error message you are receiving.
- In the meantime, try charging elsewhere and wait for feedback from the provider.
Additional information
- Send the message you receive (preferably with a photo) to your charging card provider or to Mobilitypower.
- The party supplying the charging cards will investigate the issue and inform you of any solution or alternative options.
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