I’ve had an accident with my car and I am without a vehicle — what now?

Are you immobilised due to an accident? In most cases, roadside assistance will offer you a temporary replacement car for a few days, which must be exchanged as soon as possible for another temporary vehicle that you can use during the entire repair period. Always inform Mobilitypower.

Step-by-step plan

• Make sure you are safe and call the appropriate roadside assistance service!
• Immediately ask for a replacement vehicle. In most cases, a replacement car is included in case of an accident or repair (via the leasing company or an external partner).
• Note: not every insurance formula includes a replacement vehicle in case you are at fault – check the policy conditions in the mobility policy or ask Mobilitypower.
• Ask where your own lease vehicle will be taken and where you will receive a mobility solution.
• Inform Mobilitypower for next steps (vehicle swap, extension, …).
• Return the temporary vehicle to the requested location.

Additional information

• Look up the roadside assistance number in your mobility policy, this portal, or in your vehicle documents.
• Provide your licence plate number, the exact location of the vehicle, and the nature of the problem. Mention that it is a lease vehicle and that you need a replacement car.
• If your employer has roadside assistance included in the lease contract, you can contact the leasing company’s emergency centre. If roadside assistance is arranged through an external party, you must contact that party directly. Do not contact brand-specific roadside assistance unless explicitly instructed by your employer or Mobilitypower.
• The roadside service will tow your vehicle to a depot or authorised repairer. In most cases, a mobility solution is provided there, but the service may sometimes bring a replacement vehicle directly to the location.
• If the vehicle can be repaired immediately by the breakdown service, no replacement car will be provided.