My token no longer works — what should I do?

That’s unfortunate. Report the malfunction to the provider of your token and request a replacement using the form below.

Step-by-step plan

• Check whether the token might be physically damaged.

• Report the issue to the provider who supplied your token.

• Request a replacement via this form.

• In the meantime, look for alternative charging options.

Additional information

• Make sure you are using the token correctly and check whether there is any visible damage.

• Provide your token details to the provider so they can investigate the issue.

• Have your token reset or request a new one so you can continue charging without delays. This usually can be resolved quickly.

• Check whether your vehicle can charge in another way (e.g., at home or at work).