First, try another pump or fuel station. If it still doesn’t work, report the issue using the Mobilitypower defect form, including a photo, so they can investigate the problem.
Step-by-step
- Perform some basic checks.
- Try another location unless the error message is very clear.
- Still not working? Pay yourself, keep the receipt, and submit it through the expense claim system.
- Report the faulty fuel card via the Mobilitypower defect form.
Additional information
Check whether you are refueling at an approved supplier, if your PIN code is correct, and whether your card is still valid.
Clearly describe the issue you encountered, attach a photo of the error message on the pump display, and include the time, date, and fuel station location.
If you had to pay yourself, keep the receipt and submit it for reimbursement.
Mobilitypower will review your report and contact you if the card needs to be unblocked or replaced, or to offer an alternative solution.
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